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Suman SARKAR

The Supply Chain Revolution

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Every year, more businesses fail because of their old-school views toward cutting costs, and they usually begin with the supply chain. Discover how the right supply chain can actually help you thrive.
Across a range of industries, once-leading companies are in trouble: Walmart, IBM, Pfizer, HP, and The Gap to name a few, while others are thriving. The difference is how the company’s leaders view their supply chain: Is it just about cutting cost or do they see its hidden tools for outperforming the competition?
Steve Jobs, upon returning to Apple in 1997, focused on transforming the supply chain. He hired Tim Cook--and the company sped up the development of new products, getting them into consumers' hands faster. The rest is history. While competitors were shutting stores, Zara’s highly responsive supply chain made it the most valued company in the retail space and its founder, the richest man in Europe.
In The Supply Chain Revolution, business leaders will learn to:
Make alliances more successfulSimplify and debottleneck the supply chainBoost retail success by managing store investmentImprove customer satisfaction and increase revenueShowcasing real solutions learned from true success stories like these and many others, The Supply Chain Revolution provides you with the secrets to succeeding in a disruptive world.
Эта книга сейчас недоступна
258 бумажных страниц
Дата публикации оригинала
2017
Год выхода издания
2017
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Впечатления

  • Annie Zhakhinaделится впечатлением6 лет назад

    Why it doesn't say year of publication?

Цитаты

  • Heri Heryadiцитирует6 лет назад
    a company’s ability to provide excellent customer service depends to a large extent on its operations—its ability to deliver a product or service quickly and as promised, or to replace or return a defective product quickly
  • Heri Heryadiцитирует6 лет назад
    Companies embrace customer service as a way to stand out from the competition when product differentiation is low or customers are fickle
  • Heri Heryadiцитирует6 лет назад
    Customers tend to be loyal to businesses that have great customer service, and many are willing to provide referrals to their friends, family, and colleagues

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