A series of independent, comprehensive introductory guides to the CIM enterprise platform and major solutions;
CIM Platform | Orchestration and Rules/Conversations | Voice/SIP/TDM | Outbound Campaigns | eServices – sms, Web Chat, email, FAX, etc.) | eServices – Social Media | Mobile Engagement | Workforce Management (WfM) | Workflow Management (iWD) | Genesys© Voice Portal (GVP) (IVR) and others.
The extensive content includes; Solution History | Business & Operational Features | Compatibility | Technologies | Commercial & Licensing | Best Practices | Business Rules | Typical Architecture Diagrams | Deployment Guide | Process Flows | Procedures | Best Practices | Training & Resources | Quick Reference Cards and other points of reference for business, technical, operational and support managers, supervisors and users of the Genesys© Enterprise Platform.
