This is a guide to problem solving for success, designed for problem solvers of all levels in every industry. This problem-solving handbook combines elements of the simplest and most complex approaches, including ISO Corrective Action, Ford 8D, A3 Thinking, PDCA, Kepner-Tregoe®, Shainin®, and Lean Six Sigma DMAIC.
This handbook provides guidance through a simple seven-step approach called SUCCESS: Step One – State the Problem and Goal; Step Two – Understand the Cause; Step Three – Confirm the Cause; Step Four – Construct the Solution; Step Five – Execute the Solution; Step Six – Sustain the Solution; Step Seven – Salute the Team. Employing this seven-step approach results in efficient and effective problem solving with sustainable solutions.
With the purchase of this problem-solving guide, the reader has access to a downloadable file containing all templates referenced in the handbook.
