The Nordstrom Way to Customer Service Excellence

Bank 2.0. How customer behaviour and technology will change the future of financial services

Create, Convince, Connect. Fundamentals of Advertising, Branding and Communication

BSS: The New Rules of EQ. Using emotional intelligence to get ahead

Economyths: Ten Ways That Economics Gets it Wrong

Venture Capital. How to raise funds for your business

Coaching and Mentoring Learning Resource Manual

The Best Damn Sales Book Ever

Customer Loyalty

The Happiness Equation: The Surprising Economics of Our Most Valuable Asset

Can Asians Think?