Difficult clients are a part of every business. If you want your business to flourish in this world of instant gratification and social media; you have to approach difficult clients and situations tactfully. In this book, you’ll learn:
• How to win complex business negotiations.
• How to approach difficult clients and situations with confidence.
• How to build credibility, cultivate relationships, and make clients feel valued.
• The difference between BATNA, ZOPA and much more….
