Visualizing the message means picturing in your mind what the speaker is saying. It helps you tune in to closely follow the message
Bakhodir Akbarovцитирует8 лет назад
When you recognize that you missed something, give yourself permission to speak up. Sometimes this is as easy as saying, “Say again, please,” or “Could you repeat that
Bakhodir Akbarovцитирует8 лет назад
Throw away the old thinking that asking questions or checking for clarification means you’re not very smart. Quite the opposite, asking questions helps you concentrate and reassures your speaker that you’re working to understand his or her message
Bakhodir Akbarovцитирует8 лет назад
quite often people show their emotions much more than they state them
Bakhodir Akbarovцитирует8 лет назад
Facts/content + Emotion = The meaning of the message
Bakhodir Akbarovцитирует8 лет назад
If you tune in to only to the words you don’t fully know what the speaker truly means.
Bakhodir Akbarovцитирует8 лет назад
your radar — your openness and attentiveness — has a powerful effect on the flow of the conversation.
Bakhodir Akbarovцитирует8 лет назад
as a listener, you need to tune into and read the speaker to gain a full understanding
Bakhodir Akbarovцитирует8 лет назад
As a listener, it’s crucial for you either to invite a speaker to go forward with a message or do the opposite by blocking the expression of that message
Bakhodir Akbarovцитирует8 лет назад
experiences emphasize the importance of communication that goes beyond words