How can you get through gate-keepers? How can you get calls returned? How can you reach more prospects instead of their voicemails? Phone Sales will make your phone a profit center. This book includes actual phone sales calls from top producers.
Some of the skills you'll learn are:
• The 3 best closes to use on the phone
• How to book appointments
• What to say when someone says, “I'm not interested”
• How to avoid telephone tag • How to get your calls returned
• How to beat “call reluctance”
Dr. Kerry L. Johnson is a best selling author and speaker. He speaks to audiences around the world at least 8 times a month ranging from Hong Kong to Halifax, and from New Zealand to New York. Traveling 8,000 miles each week, Dr. Johnson presents such topics as “How to Read Your Customers Mind,” “The Trust Connection” and Peak Performance: How to Increase Business by 80% in 8 weeks.”
In addition to speaking, Kerry heads Peak Performance Coaching. Professionals around the world use Dr. Johnson and his coaches to increase business often by 300%.
Kerry currently writes monthly for fifteen national trade and management magazines whose editors have dubbed him, “The Nation’s Business Psychologist.” He is also the author of nine best-selling books including: MASTERING THE GAME, PEAK PERFORMANCE: HOW TO INCREASE YOUR BUSINESS BY 80% IN 8 WEEKS, and WILLPOWER: THE SECRETS OF SELF-DISCIPLINE. Kerry spent two years competing on the International Grand Prix Tennis Tour. He played both singles and doubles matches against some of the worlds top tennis players. Kerry was also recognized by the U.S. Jaycees as one of the Most Outstanding Men in America.
If you’re trying to sell a product like a pen to your prospect over the telephone, ask questions like, “Do you erase your writing very often?” “Do you like pens that conform to your hand?” “Do you like thin or fat pens, or any particular style of pen?” “When using mechanical pencils, Mr. Jones, where do you like to clip them—on the top, the bottom? Where is it most comfortable?” This is just good, plain, basic fact finding.
