Chris Christensen

practice of seeking the root causes of a difficult organizational problem is straightforward and there are some powerful tools that can assist the problem-solving team in finding them. This step involves four parts: first, identifying possible causes with recommended teamwork tools; second, using a team voting process to select the greatest contributing cause; third, identifying additional causes, and fourth, ensuring the statement of the root causes include what will be needed to solve the problem later in the process.

practice of seeking the root causes of a difficult organizational problem is straightforward and there are some powerful tools that can assist the problem-solving team in finding them. This step involves four parts: first, identifying possible causes with recommended teamwork tools; second, using a team voting process to select the greatest contributing cause; third, identifying additional causes, and fourth, ensuring the statement of the root causes include what will be needed to solve the problem later in the process.

it is imperative that we resist the urge to define everything as “equally very important,”