Behavioural Design

Designing Customer Service Processes

Value Proposition Design: How to Create Products and Services Customers Want (Strategyzer)

This is Service Design Thinking

Service Design: From Insight to Implementation

Service Design for Business

Design Thinking for Business

A Joosr Guide to Predictably Irrational by Dan Ariely

Quicklet on Dan Ariely's Predictably Irrational (CliffNotes-like Book Summary)

Kaizen

Summary and Analysis of Thinking, Fast and Slow