How to Speak Effectively

doesn’t necessarily mean agreement—it means understanding

different people tend to process information in different ways.

how new data and information is processed.

the ladder of inference" (

consciously and actively take charge of the process—

mismatch of perspectives, approach, or conversational skill.

disorienting and frustrating experience, but miscommunication happens for a reason—and it can be avoided.

conscious, clean communicator.