Service Design Principles 1–100

Even simple things like offering candies have an influence. For service designers, this means that we should build a positive and joyful atmosphere both in the workplace and in our services. That is an easy way to improve the decision-making of people

When people feel happy, they have better access to more varied material in their memory. They are more creative problem solvers because their minds are more ’alive,’ and they are less easily confused.”

So next time, ask yourself: “Honestly, would I really do that?”

That is great, but how can you do something like Facebook when you are a small company? You can use some super simple data from the context of the user

data. For example, they could have a home page that shows sunglasses when it’s hot and warm.

t, you just need to think a little bit about the context of your customers.

Some smart companies like Basecamp, which creates a task management app, understood this well. They try to make us, by default, enjoy our family evening. With their feature “Work Can Wait” they set up a default timeframe when the app will send push notifications.

As a service creator, what can you do to not disrupt the family time of your customers? And how can you make this respect visible to them?

humans. And it’s our job, as service creators and business owners, to make the people around us happy

Allowing employees to fail is great, but it’s even more powerful when they share these errors. Then, the others don’t have to make mistakes themselves to learn