ITIL for Beginners: The Complete Beginner's Guide to ITIL

This subprocess defines and plans strategic initiatives and ensures satisfactory follow-through on execution of said initiatives.

The strategic service assessment is an inventory of what the customer needs, what ITSM currently offers, and available offerings from other service providers.

Service Strategy Execution

Service Strategy Definition

The main subprocesses included under the information technology service management process include:

Strategic Service Assessment

In ITIL, assessing patterns of business activity (PBAs) can be incredibly useful when creating service strategy. PBAs will not just help you define the services your customers want, they will also help you better understand the types, frequency, and magnitude of unique demands that will be placed upon IT while providing the service.

Service strategy is the launch pad for nearly all ITIL-based renovations, transitions, or new IT projects.

What we need is good strategy. Without that, we can’t have good service.

The fifth phase of the ITIL service lifecycle is continual service improvement (CSI)

The fourth phase of the ITIL service lifecycle is “service operation.”