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Designing Customer Service Processes

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Design Thinking in Business and IT
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Andy Maslen
100 Great Copywriting Ideas. From leading companies around the world
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Andy Maslen
The Copywriting Sourcebook. How to write better copy, faster – for everything from ads to websites
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Jacky Tai
Brand Zero: The complete branding guide for start -ups
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Stacia Viscardi
The Professional ScrumMaster's Handbook
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Brett King
Bank 2.0. How customer behaviour and technology will change the future of financial services
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