Mindful Listening

Summarize or paraphrase key points to show understanding and strengthen the connection with the speaker.

Utilize affirmative body language—position toward the speaker, nod, and vocalize agreement.

Hopefully you can see that the issue was simply that they were unprepared.

listeners do not receive the same level of praise, attention, instruction, or credibility as speakers. They should!

Chapter 1: What Are We Really Doing When We Listen

body language and voice inflection

consciously ignore distractions and disruptions in your environment.

looking people in the eyes

effort and focus

standing back from your own thoughts