The Mcgraw-Hill 36-Hour Course : Lean Six Sigma

the lack of a sustainable quality culture

the bottom-line performance of companies that emphasize quality is markedly improved

Hendricks and Singhal, titled Empirical Evidence from Firms That Have Won Quality Awards

the integration of Lean and Six Sigma has created an approach that is more flexible and applicable when addressing business challenges

Lean Six Sigma is based on the premise that in order to deliver service and product excellence, firms must not only have an in-depth knowledge of their internal processes, but also have a profound understanding of customers’ current expectations and future needs.

it is up to the leaders of each organization to make the tough decisions and transform their organization from one that uses catchphrases and sexy slogans to attract customers (only to lose them a few months later) to one that actually has the facts and data to back up the claims it makes about being a “quality organization.