HR Management – 12 Steps to Success

Thus, to build trust, leaders need to know “what they want”. The second step is to prepare a written plan, with a clear vision and objectives. Hedley suggested defining measurable target and three “clearly defined goals” (p 14). The third step is to track and measure the progress through charts, graphs, KPIs, scorecards and other tools. And finally, to maintain trust, leaders should have a clear understanding what they want to accomplish.

ABCD Trust Model: Able, Believable, Connected, and Dependable.

Scholars identified four groups of generations: Schwarzkopf (or veterans) generation, Baby Boomers, generation Y, and generation X.