Conversation / What to Say and How to Say it

Does the mere thought of engaging in small talk strike fear into your heart? Do you ever steer clear of social events just so you'll be able to avoid the awkward silence that inevitably descends when you run out of chit-chat? If so, you need the comprehensive and straightforward advice that Mary Greer Conklin dispenses in Conversation: What to Say and How to Say It. A must-read for shy or socially challenged readers.