en
Sean William Brown

Dear Customer: Inside the World of Baristas, Upselling, and the Rules of Serving a Special Cup of Coffee

Сообщить о появлении
Загрузите файл EPUB или FB2 на Букмейт — и начинайте читать книгу бесплатно. Как загрузить книгу?
Dear customer who is reading this book blurb:
Have you ever thought how relaxing it would be to work in a coffee shop? You might have thought, “Yeah, I'd like to become a barista, I wonder how hard it is?” You may have thought how nice it would be to have regular customers, chit-chatting about their day. It would be like a fun sitcom! Have you wondered how great it must be to talk coffee — the taste, smell, and nuances — with people who are passionate about coffee? You may have wondered if the decaf coffee is any different than regular coffee. Have you ever thought about buying a coffee shop?

Or, have you ever wondered why your local coffee shop sucks, that the employees are so slow and so dumb, and they can never get your order right?
This book is a stunning, no-holds-barred, vicious, yet poignant look at a coffee shop near you.
Эта книга сейчас недоступна
345 бумажных страниц
Дата публикации оригинала
2014
Год выхода издания
2014
Уже прочитали? Что скажете?
👍👎

Впечатления

  • Дарья Патрушеваделится впечатлением4 года назад
    👍Worth reading
    🌴Beach Bag Book
    🚀Unputdownable
    😄LOLZ

Цитаты

  • Hasyemi Rafsanjani Asyariцитирует4 года назад
    You cannot make everyone happy, and we all know that pissed-off people are more likely to say something. An upset person will tell 10 people, but a happy person will not tell anyone.
  • Hasyemi Rafsanjani Asyariцитирует4 года назад
    But the greeter is the most important spot not only because of the interaction before and after the sale, like upselling and bakery add-on, but also because the greeter also handles 99% of the coffee questions like the difference between light and dark and where coffees come from
  • Hasyemi Rafsanjani Asyariцитирует4 года назад
    There are romance novels about baristas, not the greeter

На полках

  • Thomas Beltoft Ørbæk
    Kaffe
    • 3
    • 1
  • Victoria Bobreneva
    Max
    • 21
  • vakhmin
    Coffee
    • 5
fb2epub
Перетащите файлы сюда, не более 5 за один раз