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Managing Quality in Architecture

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Managing Quality in Architecture
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  • Kцитирует6 лет назад
    ♦ align actual practice with vision and strategy,
  • Kцитирует7 лет назад
    From this, I conclude, with confidence, that the very best client relationships - where consultants enjoy a 'trusted advisor' status, where price is way down on the list of client priorities, and where clients keep returning, are those where:
    ♦ the relationship is focused on the client's business rather than the client's project;
    ♦ the client sees the consultant as expert in key aspects of her own business;
    ♦ consultants measure the value of their solutions by the effect they will have on the client's business.
    All of which I sum up as 'solution seeking', a hallmark of the 'high-quality practice'.
  • Kцитирует7 лет назад
    We are, by training and inclination, first and foremost problem solvers. We are very good at it. But that skill presumes a problem has been identified -which is often not the case. Sometimes there is a stated or apparent problem, masking a deeper, more complex issue. Solving the surface problem is not really helping the client.

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