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BSS: The New Rules of EQ. Using emotional intelligence to get ahead
136 бумажных страниц
Цитаты
- Valeria Lunguцитирует5 лет назад
Psychologist Daniel Goleman started the trend off in 1995 when he published a book called simply Emotional Intelligence. - Valeria Lunguцитирует5 лет назад• Interpersonal savvy. The third step to becoming a master of emotional intelligence is to identify and manage emotional states in other people. In today’s world, people don’t have to do something just because you tell them to. Even if you are the boss, they can choose to do it more slowly or to put less energy into it if they choose. So interpersonal savvy is the skill of finding out what makes other people tick so that you can influence and persuade them. A cynic might describe it as the dark art of pushing other people’s buttons and manipulating them to achieve your goals.
- Valeria Lunguцитирует5 лет назад• Self-direction. Identifying our own emotions and how they affect people is a start, but the second step to becoming emotionally intelligent is to alter those emotions and set goals to your advantage. Because often the only difference that distinguishes winners from losers is their mental state. Knowing that you are angry or tired and unhappy isn’t very helpful. But being able to change your mood to one of calm or enthusiasm – now, that’s a worthwhile skill.
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